Returns

Items must be unopened, unused and in original packaging.

TO START YOUR RETURN

Please email orders@betavet.com.au

RETURN SHIPPING

We do not cover the costs of returns. It is recommended to use registered post as returned goods remain your responsibility until they reach our warehouse.

Send your items to:

BetVet Returns

EXCHANGES

Exchanges are dispatched once your returned items arrive at the warehouse.

Please allow a couple of business days for the exchange process at the warehouse.

REFUNDS

Once your return is received we will notify you via email. Refunds are put back onto your original method of payment or in the form of a store credit upon choosing.

FAULTY

If you have received a faulty item, please email us at orders@betavet.com.au and we’ll work on replacing your item for a new one.

STILL WAITING?

Please allow up to 5 days for refunds to be applied as banks take varying times. If you’re still waiting then send us an email to orders@betavet.com.au